AML and Verification at Crowngold
This page sets out, in plain terms, how Crowngold Casino meets its anti-money-laundering (AML) obligations and when and how we verify your identity. We are the compliance team behind the platform, and we wrote this so you know exactly what to expect before your first withdrawal.
Our AML Policy at Crowngold
We operate under licence number OGL issued by the Curaçao licensing authority, and since our launch in 2023 we have maintained an anti-money-laundering and counter-terrorism-financing (AML/CTF) programme that matches the standards of our licence jurisdiction. That programme covers every account on crowngold.com, from a first AUD 30 deposit to a Diamond-tier withdrawal.
In practice this means we run risk assessments on new accounts, screen names against international sanctions lists, train our staff in money-laundering typologies and report suspicious activity to the relevant authorities in Curaçao. We do not tolerate the use of our platform to disguise the origin of funds, and we will close any account we reasonably believe is being used for that purpose. Gambling with us is entertainment funded by your own lawful money, nothing else.
When We Verify Your Account
We verify your identity at three trigger points: when you register, when you request your first withdrawal, and whenever your cumulative deposits or withdrawals cross thresholds set by our risk model. Registration checks are electronic and usually finish in seconds; full document verification is required before we release your first withdrawal, and our team completes it within 48 hours.
You will need three categories of documents. We accept them in English or with a certified translation, and every document must be valid, unexpired and show all four corners of the page.
| Check | What we accept | When it is required |
|---|---|---|
| Identity | Passport, national ID card or driver's licence | Registration and first withdrawal |
| Proof of address | Utility bill, bank statement or council rates notice dated within 3 months | First withdrawal and periodic reviews |
| Payment method ownership | Photo of the card (first 6 and last 4 digits visible) or screenshot of your e-wallet or crypto wallet showing your name | Before withdrawal to that method |
Your Verification, Step by Step
The whole flow lives inside your account settings under the Verification tab, so nothing is sent by email or live chat. Our live chat team, available 24/7, can tell you where your submission stands but will never ask you to send documents to them directly.
Here is the exact sequence from upload to clearance:
- Log in and open the Verification tab in your account settings.
- Upload your ID, proof of address and payment method evidence as clear photos or PDFs.
- Our automated system checks file quality, expiry dates and name matching.
- A compliance officer reviews the submission and cross-checks it against your account details.
- You receive an email and an in-account notification with the result, normally within 48 hours.
- If anything is unclear, we contact you through your registered email with a specific request rather than a generic rejection.
How your documents are protected
Documents are uploaded over an encrypted connection and stored on servers with access limited to the compliance team. We never share your verification records with third parties except where the law of our licence jurisdiction requires it, such as a formal request from a financial intelligence unit. Originals are not kept on your device side; once our review is complete, the working copies are locked behind the same controls applied to your transaction history.
Why We Ask for Fund Sources
If your deposits reach a level that our risk model flags as unusual for your account profile, we may ask you to show the source of the money you play with. This is not an accusation. It is a standard control required by our licence, and most players resolve it with one or two documents.
Accepted evidence includes recent payslips, a tax assessment or return, pension or superannuation statements, bank statements showing regular income, or a signed declaration for crypto funds tracing the wallet or exchange of origin. We ask only for the period relevant to the flagged activity, and we scale the request to the amounts involved: a higher turnover brings a more detailed request.
Deposit and Withdrawal Checks
Every deposit and withdrawal passes through automated monitoring that compares amount, frequency, method and device against your established playing pattern. Transactions that break the pattern are queued for manual review by a compliance officer before funds move. The minimum withdrawal is AUD 30, and the caps are AUD 7,500 per day and AUD 30,000 per month.
We apply a same-method rule: withdrawals go back to the same card, e-wallet or crypto wallet you deposited from, in proportion to what each method contributed. Where a deposit method cannot receive withdrawals, for example PayID or Neosurf, we return funds to a verified method in your own name. We charge no withdrawal fees from our side; provider fees may apply.
| Method | Processing time |
|---|---|
| E-wallets and crypto | 0 to 24 hours |
| Visa and Mastercard | 1 to 3 business days |
| Bank transfer | 3 to 5 business days |
What Happens When Verification Fails
If your documents are missing, unreadable or inconsistent with your account details, we suspend withdrawal processing on the account until the issue is fixed. Your balance stays intact, deposits remain possible, and you keep full access to gameplay, but nothing leaves the account while a verification request is open.
Where a document is simply expired or cropped, we contact you with a specific request and give you a reasonable window to resubmit. Where we cannot establish that the funds are lawful, that the payment method belongs to you, or that you are who you claim to be, we close the account and return the verified balance to its source. We do the same, without a refund of stakes already wagered, in cases of confirmed fraud, sanctions matches or use of third-party payment details. Accounts closed for AML reasons cannot be reopened, and associated accounts opened to work around a closure are shut down as well.
Why We Keep Your Records
We keep your verification documents and transaction records for five years after your account is closed, because our licence obliges us to reconstruct any player's activity on request from the authorities. Retention is not optional for us, and it also works in your favour: if a dispute arises about a withdrawal or a bonus, the record is there for both sides to see.
After the five-year period, records are deleted or fully anonymised, except where a specific legal hold applies. If you want a copy of the data we hold about you at any point, write to [email protected] and we will action the request within the timeframe set by our licence.
Frequently Asked Questions
Do I have to verify my identity before I can deposit?
No. Registration uses an electronic check, and you can deposit and play straight away. Full document verification is required before your first withdrawal and whenever your activity crosses one of our monitoring thresholds.
How long does verification take?
Up to 48 hours from the moment you upload complete documents. Most submissions clear faster, and we notify you by email and in your account either way.
Why must I withdraw to the same method I deposited with?
Our same-method rule is an AML control that stops funds moving through accounts that never funded them. If a deposit method cannot receive payouts, we send the money to another verified method in your own name.
What if I cannot provide proof of source of funds?
Withdrawals stay suspended while the request is open. If we cannot establish that your funds are lawful, we close the account and return the verified balance to its source.
Who can see my documents?
Only our compliance team, on servers with restricted access. We never share verification records with third parties unless the law of our licence jurisdiction requires it.