Our Cookie Policy
This page explains every cookie crowngold.com sets, why we set it, and how you can switch categories off at any time. No jargon, no surprises.
What Cookies Actually Do
A cookie is a small text file that our website places on your device when you visit. Each file holds a few pieces of data: your session ID, your chosen language, or an anonymous identifier that helps us count visits. Your browser sends this data back to us (or to the partner that set the cookie) on your next visit, so the site can recognise you.
We use cookies for four jobs: keeping you logged in while you play, remembering your settings, understanding in aggregate how our 7,000 games library performs, and showing you offers that match what you actually play. Cookies never touch your bank account, and they cannot read other files on your device. Clearing them simply logs you out and resets your preferences, nothing more.
Cookies We Set on Crowngold
Strictly necessary
These cookies keep the site working. Without them you cannot log in to your account, stay logged in between pages, place a deposit through PayID or your card, or load a live dealer table from our 350 live games. The session cookie ties your browser to our servers securely, and the security cookie protects login and payment forms against cross-site request forgery. Necessary cookies cannot be switched off from our banner, because the site would break.
Functional
Functional cookies remember choices you have made: your language (we run the site in English, Deutsch, Français and Español), your currency display, your last-played games, and whether you have already dismissed the bonus pop-up on your current bonus balance. We set these only after you interact with the relevant feature.
Analytics
Analytics cookies count visits, page views and game launches in aggregate. They tell us, for example, that a given slot loads slowly for Australian players on mobile, so we can fix it. The data is anonymised and aggregated; we never use it to single out an individual player. These cookies are optional and off by default until you accept them in our banner.
Marketing
Marketing cookies support our promotions, such as the 100% up to 750 AUD welcome offer with promo code GOLD25 or the 50% weekly reload up to 300 AUD. They limit how often you see the same ad, measure whether an ad led to a visit, and help us retarget visitors who left without registering. If you opt out, you still see ads, just less relevant ones.
| Example cookie | Category | Purpose | Duration |
|---|---|---|---|
| cgsid | Strictly necessary | Keeps your login session active | Session (until you close the browser) |
| cgs_csrf | Strictly necessary | Protects login and payment forms | 30 days |
| cgs_lang | Functional | Stores your language choice | 90 days |
| cgs_pref | Functional | Remembers display and game preferences | 90 days |
| cgs_stat | Analytics | Aggregated visit and page statistics | 365 days |
| cgs_mkt | Marketing | Ad frequency and retargeting | 30 days |
Who Else Sets Cookies
Third parties set cookies on our pages in three situations. First, our analytics provider measures traffic across the site. Second, ad networks deliver and measure the promotions described above when you arrive from a campaign link. Third, payment providers set cookies during deposit and withdrawal processing, including card, e-wallet and cryptocurrency flows. These cookies exist to complete a security check or a transaction, so they fall under the strictly necessary category when you are mid-payment.
We do not sell your data, and we contractually require every third party to process only what it needs for its task. You can see the full list of third-party cookies, with each partner named, in the cookie banner under "Manage preferences" before you accept. Blocking third-party marketing cookies never blocks payments or gameplay.
How You Control Cookies
On our site
The cookie banner appears the first time you visit crowngold.com. You can accept all categories, reject everything except strictly necessary cookies, or open "Manage preferences" to switch analytics and marketing on or off individually. To change your choice later, open the cookie link in the site footer at any time; your new setting applies immediately.
In your browser
Every major browser can block or delete cookies outright. Here is where the setting lives in each one.
- Chrome: Settings, then Privacy and security, then Third-party cookies (or Cookies on older versions).
- Safari: Settings, then Privacy, where you can block all cookies or prevent cross-site tracking.
- Firefox: Settings, then Privacy and Security, then Enhanced Tracking Protection with custom exceptions.
- Edge: Settings, then Cookies and site permissions, then Manage and delete cookies.
What happens if you block
Blocking functional cookies costs you convenience: your language and currency reset on each visit. Blocking analytics and marketing cookies changes nothing about gameplay. Blocking strictly necessary cookies, however, stops the site from working: you will not be able to log in, deposit the 30 AUD minimum, claim the 25 free spins, or open a live table. Our support team, available 24/7 by live chat or at [email protected], cannot lift a browser-level block from our side.
How Long We Keep Cookies
Every cookie on our site has an expiry, and nothing persists indefinitely. Session cookies vanish the moment you close your browser. Persistent cookies fall into three bands: 30 days for security and marketing cookies, 90 days for functional cookies, and 365 days for the aggregate analytics identifier.
If you ask us to delete your account under our KYC and data retention rules, all first-party cookies linked to your profile are cleared as part of that process. You can also delete cookies yourself at any point through your browser settings, which overrides every duration listed here.
| Category | Persists for | Why this length |
|---|---|---|
| Strictly necessary (session) | Until the browser closes | A session should not outlive the browser |
| Strictly necessary (security) | 30 days | Balances security against storage |
| Functional | 90 days | Preferences survive most device habits |
| Analytics | 365 days | Standard period for aggregate counting |
| Marketing | 30 days | Keeps retargeting short and relevant |
Changes to This Policy
When we add, remove or repurpose a cookie, we update this page and bump the revision date at the top of it. For material changes, such as a new third-party category or a longer retention period, we also email registered players before the change takes effect and re-show the consent banner on your next visit. Continued use of crowngold.com after a revision means the updated policy applies to your visits.
If you have questions about anything on this page, contact our Data Protection Officer via [email protected] or live chat, staffed around the clock.
Frequently Asked Questions
Do cookies slow down my games?
No. Cookies are tiny text files measured in kilobytes. Load times for our 7,000 games depend on your connection, not on the cookies stored on your device.
Can I play without accepting marketing cookies?
Yes. Reject everything except strictly necessary cookies in the banner and you can register, deposit, claim the welcome bonus and play the full library as normal.
Do cookies hold my card details?
Never. Payment details are handled by our payment providers under encryption. Cookies only carry anonymous or session identifiers.
If I delete cookies, do I lose my account?
No, your account stays with us. You simply get logged out, and preferences such as language and currency revert to defaults until you set them again.