Play Safe With Our Responsible Gaming Tools
Gambling at Crowngold Casino should stay entertainment, never a way to make money or escape stress. This page explains every tool we offer, how to switch it on in your account, and where to find free, confidential help in Australia if gambling stops feeling fun.
Our Promise at Crowngold Casino
Since we opened our doors in 2023, player wellbeing has been part of how we run this business, not an afterthought. Our systems monitor play patterns around the clock, and when we see behaviour that suggests distress, such as sharp deposit increases or extended overnight sessions, our trained team reaches out privately.
Every game on our site carries reality checks you can switch on in seconds. We also block play from restricted regions, verify every player's identity before the first withdrawal, and train our 24/7 support staff to handle gambling concerns without judgement.
Know the Warning Signs
Problem gambling rarely announces itself. It builds quietly, and the people affected are often the last to notice. Check this list honestly; ticking even one or two boxes is worth a conversation with someone you trust.
- Chasing losses with bigger or more frequent deposits to win money back
- Hiding your play from family, friends or your partner
- Borrowing money, selling belongings or using bill money to gamble
- Feeling irritable, anxious or restless when you cannot play
- Gambling for longer than you planned, again and again
- Neglecting work, study or relationships because of gambling
- Trying and failing to cut down or stop on your own
- Gambling to escape stress, loneliness or low mood rather than for fun
Limits You Set Yourself
You do not need to contact anyone to take control. Every tool below is available in your account under Profile, then Responsible Gaming, and changes take effect immediately.
- Deposit limits: cap how much you can deposit per day, week or month, so a single session never blows your budget.
- Loss limits: set the maximum you are prepared to lose in a period, and play locks automatically once you reach it.
- Wagering limits: restrict the total amount you can bet over a set window, regardless of wins or losses.
- Session reminders: on-screen reality checks appear every 15, 30 or 60 minutes to show time played and net result.
- Session timeouts: take a short break of 15 minutes to 24 hours with one click; your account and balance stay intact.
- Cooling off periods: pause your account for 24 hours, 7 or 30 days when you want a longer reset.
- Self exclusion: the strongest tool, locking your account for 6 months or permanently when you need real distance.
Take a Break or Self Exclude
How exclusion works
Self exclusion is the strongest protection we offer, and activating it is deliberately simple. Open Profile, then Responsible Gaming, choose Self Exclusion, pick a duration and confirm. The lock applies the moment you click.
| Duration | What happens |
|---|---|
| 24 hours | Short lock, resets automatically, no action needed |
| 7 days | Account frozen for a week, reopens on its own |
| 30 days | One month cool off, automatic reactivation |
| 6 months | Full self exclusion; we also close marketing to you |
| Permanent | Account closed for good; this cannot be reversed |
Your balance and bets
Any funds in your account remain yours. You can request a withdrawal of your remaining balance at any time during the exclusion, and open bets settle normally, with winnings credited and withdrawable. We do not hold your money hostage because you chose to stop playing.
For fixed terms of 7 days or longer, reactivation is not automatic for 6 month exclusions: you must contact [email protected] at least 7 days before the end of your period and complete a brief review with our responsible gaming team. Short cool offs (24 hours to 30 days) reopen automatically. Permanent exclusion is final and cannot be lifted, so we encourage you to talk to our team or Gambling Help Online before choosing it.
Keeping Under 18s Out
You must be 18 or older to hold an account with us, full stop. We verify your date of birth and identity through KYC checks at registration and again before your first withdrawal, and accounts with mismatched or forged documents are closed and reported.
If minors have access to your devices, do not leave yourself logged in, and never let children watch you play. Filtering software adds a second layer of protection.
- Net Nanny lets you block gambling categories across all household devices
- Gamban blocks gambling sites and apps on phones, tablets and computers
- GamBlock does the same and is popular with families in Australia
- Built in parental controls on iOS, Android and Windows can restrict app installs and browser content
Where to Find Free Help
Our tools manage your play, but they are not counselling. If gambling is affecting your finances, relationships or mental health, these Australian services are free, confidential and open to anyone, including family and friends worried about someone else.
- Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, free 24/7 phone, chat and email counselling nationwide
- Lifeline Australia: 13 11 14, lifeline.org.au, 24/7 crisis support if gambling has you feeling overwhelmed
- National Debt Helpline: 1800 007 007, ndh.org.au, free financial counsellors who deal with gambling debt every day
Our Support Team Is Ready
You can raise any gambling concern through live chat, available 24/7, or by emailing [email protected] with the subject line Responsible Gaming. These queries go to our trained responsible gaming staff, not general support, and are handled confidentially.
Ask us anything: lowering your limits, setting a cool off, requesting your play history so you can review your patterns, or simply talking through whether your play still feels healthy. Reaching out is never a mark against your account, and there is no judgement on our end, ever. One honest message can change how the next six months look.
Frequently Asked Questions
Can I lower my deposit limit straight away?
Yes. Decreases apply instantly from your Responsible Gaming settings. Increases take 24 hours to activate, giving you time to reconsider.
Will I get my money back if I self exclude?
Your balance stays yours. Request a withdrawal at any time during the exclusion and we will process it, including winnings from bets already placed.
Can a permanent self exclusion be reversed?
No. Permanent exclusion is final. If you are unsure, choose a 6 month exclusion instead and speak with Gambling Help Online on 1800 858 858 first.
Does a cooling off period close my account?
No. A cool off of 24 hours, 7 days or 30 days freezes play temporarily, and your account reopens automatically when the period ends.